At Elizabeth Sarah Collections, we've not only changed the way people layer and style their jewelry, but we feel that our customer service standards also have transformed the shopping experience.
From our one-on-one personal shopping appointments, to free jewelry cleanings, to immediate responses on inquiries and more, our team always puts the customer first.
While most people traditionally have shopped in brick and mortar stores their whole lives, and tend to feel more comfortable doing so, the internet is here to stay and is revolutionizing the shopping industry.
When it comes to fashion, it's a good thing to be picky about what you're buying, and where you're spending your hard earned money. Typically an item of jewelry or clothing should have several key factors to it when you consider purchasing: it fits (most importantly), it's stylish, comfortable, made to last, and it won't fade, wear, tear or break.
While we've held our one of a kind and small batch pieces to the test of time and elements, can guarantee our materials are of the highest quality, and have a fair return and replacement policy - we want everyone to feel just as comfortable shopping our jewelry online as they do in person.
Especially as the worldwide pandemic hit in March of 2020 and businesses shut their doors and switched to online shops, retailers are working hard to stay competitive yet true to their brand.
One of the reason's we've recently added AfterPay was to help you feel more comfortable with your purchase, as it allows you to pay in small increments over time while still receiving your purchase right away!
A feature that's always been tried and true to the website is detailed descriptions for every single product as well as multiple photos. This way you can view the piece on its own, as well as how it lays on your neckline.
Our blogs, of course are written by the team to keep you in the know, but we also want to use them as a catalyst to build relationships. We like to write about our new products as much as our team vacations and "field trips".
When it comes to customer loyalty, it's important to our business to showcase our personalities, as we want everyone to feel like they have a friend on their side with their best interests at heart.
Our website is designed to help you shop seamlessly, whether it’s by collection or viewing all products in one place.
Each handmade necklace or pair of earrings belongs to either the Small Batch or One of a Kind Collection. Every piece also has a home in one of four collections based on design: The Cosmopolitan, The Coastal, Shoreline or East Meets West.
We made it easy to learn about these styles by adding short descriptions behind the history of the design and what inspired Elizabeth.
The team believes strongly that more IS more - whether it’s information about our products, sharing as many photos with different angles of each piece, or layering it up like we’re 2 Chains.
Purchasing jewelry shouldn’t be scary or intimidating. We’re not those salespeople that hunt you down and push you to purchase something you’re not completely in love with. Our prices reflect our high quality products and mastered technique. Each design is true to the Elizabeth Sarah Collections brand and the artist takes immense pride in her original and thoughtful concepts.
When you consider shopping for fine jewelry also think of those behind the brand - our team is here to help you get the most out of your shopping experience.
Leave us a comment below and tell us your favorite way to shop our products!