Damage- We are sorry to hear that your signature Elizabeth Collections piece has been damaged! You can contact us through email: firstname.lastname@example.org phone: 386.562.7165 facebook: Elizabeth Sarah Collections or Instagram: @elizabethsarahcollections and we will promptly get back to you to discuss your damaged piece. Depending on the damage, whether it is a gemstone, electroplating, wire wrapping or chain we can most likely repair it for a fee. Since each piece is one of a kind we will do our best to recreate the damaged item.
Discoloration- If your chain or metal becomes discolored and our steps of care and cleaning still won’t restore it, you can send it back to us within six months of your purchase. Depending on the amount of discoloration and where it has been affected we will be able to restore it for a fee. Please allow up to a month for your jewelry to be returned to you, as we fit in repairs in between our busy schedules of running our shop.
Lost- Unfortunately we cannot replace items that were lost once the customers received them. Once they are out for shipping our creations are out of our hands and the customers are fully responsible for them.
U.S.A – Yay! Elizabeth Sarah Collections offers FREE shipping on all orders within the United States. W ship through USPS Priority so most orders arrive within 1-3 days.
International- We know worldwide shipping can be a pretty hefty cost on top of your order and depending on where you live the cost may be more than somewhere a bit closer to our home base here in Florida. That’s why we offer a flat rate on all international shipping of only $18!
Return shipping- We do not offer returns, as all sales are final. If you are returning an item that has been damaged, you are responsible for the cost of shipping to return it to us for repair.