Frequently Asked Questions

What is Elizabeth Sarah Collections Return/Replacement Policy? 

We do not offer returns, as all sales are final.

If you have an item that has been damaged, you are responsible for the cost of shipping to return it to us for repair.  

Damage- We are sorry to hear that your signature Elizabeth Collections piece has been damaged! You can contact us through email: phone: 386.562.7165 facebook: Elizabeth Sarah Collections or Instagram: @elizabethsarahcollections and we will promptly get back to you to discuss your damaged piece. Depending on the damage, whether it is a gemstone, electroplating, wire wrapping or chain we can most likely repair it for a fee. Since each piece is one of a kind we will do our best to recreate the damaged item.  

Discoloration- If your chain or metal becomes discolored and our steps of care and cleaning still won’t restore it, you can send it back to us within six months of your purchase. Depending on the amount of discoloration and where it has been affected we will be able to restore it for a fee. Please allow up to a month for your jewelry to be returned to you, as we fit in repairs in between our busy schedules of running our shop.  

Lost- Unfortunately we cannot replace items that were lost once the customers received them. Once they are out for shipping our creations are out of our hands and the customers are fully responsible for them. 


What is Elizabeth Sarah Collections Shipping Policy?

U.S.A – Yay! Elizabeth Sarah Collections offers FREE shipping on all orders within the United States. We ship through USPS Priority so most orders arrive within 1-3 business days.

International- We know worldwide shipping can be a pretty hefty cost on top of your order. That’s why we offer a flat rate on all USPS Priority international shipping of only $18.00.

International shipping usually takes 6-10 business days as long as it does not get held up in customs. 

*CHECKOUT PRICE DOES NOT INCLUDE DUTY AND TAX FEES FOR INTERNATIONAL ORDERS* Duty, VAT and customs tariffs are set by the destination country. 

**If you have a specific shipping request please contact our team via LiveChat, telephone, email or social media. 


How Do I Purchase The Right Necklace Length?

If you have any questions about necklace length, here is your go-to guide!

16"-18" is the typical "short" necklace length that fit most women in the center of their chest, above the cleavage and below the clavicle. Our perfect, meet in the the middle length, is 17", which is what we recommend for our shorter styles. 

Our chokers are designed to sit above the clavicle, but not squeezing the neck. The Gold and Silver Disco Chain Chokers come in 14.5" unless otherwise stated. They are made short enough to be a great accenting piece to a longer necklace, while remaining elegant and flattering against your neck line.

Long necklaces can be tricky to judge when you're not able to try them on, but our team is making it as easy as possible for you! 30" is our standard long necklace length which is below the cleavage and above the belly button. 

For men, the standard length is between 20" and 25". 

*All necklace lengths look different based on height and build and we are happy to work with customers on making custom lengths for your individual body type.


Where Can I Find Elizabeth Sarah Collections Products?

By clicking the "Retail" page on this website, you can see the list of retail stores which carry Elizabeth Sarah Collections, and by following us on Instagram and Facebook (make sure to always check our stories!) you will always know where to find the team at our next pop-up show as we document in real time via our social media. 


How Do I Shop Your Collections In Person? 

For our in-town clients, we make shopping easy! Visit your gallery at 1249 Mayport Road Atlantic Beach, Fl 32233. Hours of operation are Tuesday - Saturday 11am - 7pm and by appointment Sunday and Monday.

You can also find us popping up around town. Stay in the know by checking our monthly pop up schedule blog and following along on social media. 


Where Are Your Materials Sourced?

Artist Elizabeth Walker finds her semi-precious and precious gemstones at gem shows all over the country. She has been working with a specific company for the past decade that mines these gems all over the world. Our team takes pride in knowing which countries and regions our gems are sourced and that they are also done so in an ethical manner. 

The majority of our shark teeth and all of our shells and sea glass come directly from our walks along the beaches of our home in Northeast Florida. We also take time to scout new beaches on our many travels for our ever-evolving collection of ocean treasures.