So often we purchase goods or services and don't even think about the process of how it is made or applied, or even the person/company behind the product.
In turn, most companies don't seem to care much about the customers, and just know them as an order reference number unless they file a complaint or refund.
The trio behind Elizabeth Sarah Collections feels the exact opposite when it comes to acknowledging customers.
Our team takes tremendous pride in assisting our customers and business associates, ensuring that not only are they happy with our product but also forming ever-lasting relationships.
We truly enjoy getting to know our customers, and since each piece of jewelry tells our story of inspiration, conception and design, we love to hear stories of how customers relate to their own special Elizabeth Sarah Collections piece.
The teams expectation of quality customer service begins as soon as we meet a new potential client. We are attentive to seeking out what they are looking for, and explaining our line of handcrafted pieces, as well as the materials we use.
From the initial shopping stage we also provide quality packaging as well as an insert with care and cleaning instructions, and business cards so if a customer ever wants to get in touch, all of our information is available.
While headquarters is based in Northeast Florida, we are a global business and have customers all over the world. The Elizabeth Sarah Collections website is set up with a LiveChat feature, where you can ask us any questions you might have and our team responds in real time.
Elizabeth is even known to literally wake up to these LiveChat messages to respond personally.
We're not about using robots or automated messages, as we want you to be as informed and happy with your piece, and even provide customizations if needed!
We know that people work hard for their money - and we want you to know your money goes further with an Elizabeth Sarah Collections piece.
When you purchase a piece with us no matter if you’re a new or old customer, you’re getting a quality piece of jewelry alongside top notch customer care.
We tend to have a saying around our studio- that we jump when you say how high. The team is known for meeting clients for those last minute gifts and repairs, and that a noontime appointment is just as important to us as a 10pm call for that last minute shopping need.
In a world so connected yet distant, we want to make everyone feel a little closer, appreciated, and in touch with our creative vision.
It's those associations that start with simple customer care, that brighten our day and create long lasting relationships.
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